Frequently Asked Questions
Q: What is Artists of Washington?
A: We started this website because we discovered that some unique,
high quality artwork has received little or no exposure. We
want to change that. Our purpose is to bring together the finest
artists and craftsmen from all over Washington. Many of the
artists we represent are not well known, but their work proves they should be. We
take great pleasure in showcasing the work of these talented new
artists.
Q: How do I purchase a piece of art I
like?
A: Please contact us
about the piece of art in which you're interested. Include the name
of the artist, and the name of the specific piece of art. We will contact the artist about the piece, and answer any questions you might have.
If you decide to purchase the piece, payment will be processed through Paypal.
On the secure Paypal site, you can choose to pay with either a credit card, or
with your Paypal account.
Paypal keeps all of your information secure. We never
see your private financial information at all. Paypal
processes the payment, and we process the order.
Q: Many pieces of art on this site are
expensive. I'm cautious about making such a large purchase
from any website. How do I know I will get what I pay for?
A: We understand your caution completely. We are careful about the
purchases we make on the internet, too! Please note that you
have the security of knowing our business has gone through all of
Paypal's security measures, and we are Paypal verified.
Please feel free to email us with any questions you might have. We are happy to help you.
A little about the prices: The price point of the art pieces on this website is high simply because it took the artist many hours to craft the item. We believe artists should be paid a modest salary for each hour of work they put into their piece. Also, we have a 100%, money back guarantee. Please see the last question in this column for more information.
Q: I've ordered something. How
soon can I expect to receive it?
A: All artwork is sent directly from the artist's studio.
Each artist has agreed to carefully package up and send your order
within three business days. In general, allow 7 to 10 business
days for the delivery of your order.
Q: What if I the art piece I receive is
either not what I expected, or not what I ordered? What is
your return policy?
A:
We have a 10-day (from the day you sign that you have received
delivery), 100% money back guarantee for the retail price of the
purchase (not including shipping), no questions asked.
Contact us if you plan to return an item, so we will know it is
on it's way.
Package the art securely, preferably in the same packaging it arrived in, and insure it for the full retail price of the art (this is for your own protection, for you assume the risk of loss from damage during shipping if you do not obtain the insurance). Once the artist receives the artwork back in his/her studio, and it is verified to be undamaged, 100% of your purchase price (not including shipping) will be refunded to you. (If you received the wrong art piece by mistake, please contact us.)
NOTE: While you do not need to provide an explanation for the return, if there is a problem with the quality of your purchase, we would like to know about it. We are dedicated to showcasing only the highest quality art available.
Q: What if I the art piece I ordered arrives
to me in damaged condition?
What is your return policy in this case?
A: If the art piece arrives to you in damaged condition,
please
contact us immediately.
A claim will need to be made with UPS. We will work to
resolve the issue with UPS and Paypal. The full retail purchase
price you paid (plus shipping and insurance) will be refunded once UPS verifies the claim.